Enhancing Your Personal Banking Experience
Banking Made Easier, Faster, and Smarter
I’m excited to share our significant investments in technology upgrades. This upgrade is not done frequently, but we recognize the necessity of this change to ensure our products and services remain current and relevant in today’s rapidly evolving technological landscape. Our existing technology has served us well for over 34 years; however, these upgraded products and services will further enhance the banking experience we provide for you, our clients. This upgrade will enable us to serve you better, whether you are banking online, using our Croghan app, or visiting us in person at any of our 18 office locations.
What You Need to Know
Our employees at Croghan are working diligently to ensure this update is as smooth as possible. On this page, you’ll find essential details and FAQs. Continue to refer back to this page, as we’ll continue to update details as we progress.
We appreciate your patience and continued trust, as we work to provide you with the best banking experience for years to come. Thank you for your loyalty and for choosing Croghan for your banking needs.
-Kendall Rieman, President/CEO
Important Dates & Details
Details
Service Impact
Friday, February 13
- Plan ahead for cash and any monetary needs, as services such as online and mobile banking will be temporarily unavailable.
- Prepare for bank closure beginning Saturday, February 14, through President’s Day, Monday, February 16, 2026.
- 9:00 am Bill Pay Unavailable
- 2:00 pm Mobile Deposit Unavailable
- 5:00 pm Online & Mobile Banking Unavailable
- 5:00 pm Zelle Unavailable
Tuesday, February 17
- iPhone User: Update your current Croghan Mobile App.
- Android User: Delete your current Croghan App, and visit the Google Play Store to download the new mobile app.
- Re-establish account alerts and card management preferences, as current settings will not carry over.
- Confirm your billers in Bill Pay and review your scheduled transactions.
- Re-enroll in Zelle to send money to your friends and family.
- Re-establish Face ID, Touch ID, and your security preferences.
- Set up external accounts within our new Personal Financial Management tool.
- Normal services will resume.
How to Prepare for the Technology Upgrade
What to Do Before February 14, 2026
- Plan ahead for cash and any monetary needs, as services such as online and mobile banking will be temporarily unavailable.
- Prepare for bank closure beginning Saturday, February 14, through President’s Day, Monday, February 16, 2026.
What to Do February 17, 2026
- iPhone: Update your current Croghan Mobile App.
- Android: Delete your current Croghan App, and visit the Google Play Store to download the new mobile app.
- Re-establish account alerts and card management preferences, as current settings will not carry over.
- Confirm your billers in Bill Pay and review your scheduled transactions.
- Re-enroll in Zelle to send money to your friends and family.
- Re-establish Face ID, Touch ID, and your security preferences.
- Set up external accounts within our new Personal Financial Management tool.
Upgrade Summary
What You’ll See
- A New Look for Online & Mobile Banking: Clean design and intuitive features.
- Voice-Enabled Telephone Banking: Manage accounts hands-free.
- Redesigned Statements & Notices: Streamlined for clarity and convenience.
New Features
- eStatements: Enroll directly in online banking and say goodbye to paper clutter.
- Instant Transfers: Send money to friends or family with Croghan accounts using just their name and account number.
- Personal Financial Management Tool: Link all your accounts, track spending, and set budgets in one place.
- Digital Tax Documents: No more waiting for the mail, access your 2026 year-end documents from within online banking.
- Emailed Receipts: Receive a copy of your in-office transactions instantly.
FAQs
Why are we performing a technology upgrade?
As part of our ongoing commitment to delivering personalized services through innovative technologies, the new state-of-the-art technology will enhance your banking experience with Croghan Colonial Bank, making it easier, faster, more secure, and more convenient.
How does the upgrade affect security?
It improves it! You may not notice any particular security features, but the updated technology provides us with more safety controls on the system’s backend.
Is Online Banking changing?
There will be a new look and feel to Online Banking; however, you will continue to login via the button on our Croghan.bank homepage. If you have bookmarked the URL for Online Banking, you will need to update the link.
Why do I need to change my Online Banking password?
Our new online banking system has more robust security in place and requires passwords to meet the following requirements. A mixture of uppercase letters, lowercase letters, numbers, and special characters, and must be between 14-32 characters in length.
Along with enhanced security, our mobile banking app will allow easy sign-on with Face ID and Touch ID. You can also use a password vault to help manage your passwords.
Will Croghan offices be open during the upgrade?
All offices will be closed from Saturday, February 14, 2026, through President’s Day, Monday, February 16, 2026. Normal business hours will resume on Tuesday, February 17, 2026.
Will there be a new Mobile Banking App?
On Tuesday, February 17, 2026, if you’re an Apple User you will need to update your existing Mobile Banking App to the newest version. If you’re an Android user, you will need to uninstall the current app on your phone, open the app store, and download the new Croghan Mobile Banking app.
Will my debit card work during the upgrade?
Yes. Debit card purchases, withdrawals, and point-of-sale transactions will be available with reduced limits.
Can I use ATMs during the upgrade?
Yes, ATMs will be available for cash withdrawals; however, you cannot access your account information, such as balance inquiries.