All Croghan offices will be closed from Saturday, February 14, through President’s Day, Monday, February 16, 2026, for our Technology Upgrade. Please visit our Technology Update pages for important details, FAQs, and more. We appreciate your patience and continued trust, as we work to provide you with the best banking experience for years to come.

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Meet the Deposit Operations Team

Behind every bank transaction is our Deposit Operation Department. They manage accounts and transactions, keeping a close eye to ensure your money is processed correctly.

They specialize in supporting:

  • Debit and credit cards
  • Office staff
  • Wire transfers
  • Account monitoring
  • Mobile deposits
  • And more!

The team includes:

  • Carla Waggoner, SVP, Chief Operating Officer
  • Susie Osborne, VP, Deposit Ops Manager
  • Bill Duncan, Digital Project Manager
  • Amanda Carnicom, Deposit Ops Specialist
  • Whitney Bahnsen, Operation Support Team Lead
  • Lydia Baumann, Operations Support Rep
  • Emma Hines, Billing Clerk
  • Mindy Warner, Clerk
  • Alisha Kollman, Clerk
  • Kim Sayre, Clerk
  • Jen Brown, Central File Team Lead
  • Jessica Neal Adkins, Clerk
  • Julie Pierson, Clerk
  • Serena Byington, Clerk
  • Cassandra Tyson, Card Operations Team Lead
  • Debra Gallagher, Card Processor
  • Patti Davis, IRA/HSA/Card Disputes

They’re a festive bunch and love celebrating Halloween and Christmas. Community involvement is important to them, too, and they enjoy the Oak Harbor Apple Festival Parade and giving back through the Croghan Cares program.