Croghan’s Customer Service is #1 for SERVPRO
James Gao, owner of SERVPRO of Huron & East Seneca Counties, can’t ever see himself working with another bank. When his business moved from Fostoria to Tiffin, James was looking for a more local bank to work with. “Croghan is a breath of fresh air after working with other competing institutions,” James said.
James has worked closely with Gwen Stallard, Branch Manager of both Tiffin branches. “Gwen is a problem solver and she really cares, not just about the business but on a personal level as well. Gwen was so patient and detailed when money had to be transferred from China after my dad passed away,” James said.
James enjoys Gwen’s commitment to keeping his accounts safe, especially during last year’s tax season. “SERVPRO was able to receive a tax break, which allowed me to give my employees bonus checks. Gwen made sure the withdrawal activity was normal on my account and called with any questions or red flags.”
James knew it was time to switch all of his accounts to Croghan after a bad experience at a competitor when he was trying to receive a line of credit. “We thought it would be easy because of our credit, but the competitor said we don’t have enough experience as a business. Even after being a part of their bank for 15 years.” James said.
Having local business partnerships allows Croghan to make trusted referrals. “What’s really nice is that we can refer our customers to James, and we have on many occasions. It’s a give and take. We both work together.” said Gwen Stallard, Tiffin Branch Manager.
“Croghan exceeds my expectations. I cannot imagine any other bank giving the same customer service. You are not just a number. They will take care of your stuff like it is their own,” James said, “Everybody provides the same services, but at the end of the day, the only thing that matters is the customer care.”
Learn more about SERVPRO here.
SERVPRO specializes in water, fire, and mold restoration and clean-up. They serve the Seneca and Huron County market, as well as newly expanding into Sandusky County and the Port Clinton area.