FDIC-Insured - Backed by the full faith and credit of the U.S. Government.

FDIC-Insured - Backed by the full faith and credit of the U.S. Government.

Banking Securely:
Protect Your Information

Are you aware of the most common scams that threaten your personal information and bank accounts? Do you know how to protect yourself and what steps to take should your information become compromised? Recognizing red flags for potential scams can help protect you and your hard-earned cash.

Phishing

Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details. Scammers disguise themselves by pretending to be a trustworthy entity, such as your bank, coworker, a business you work with, or a popular website.

91% of successful data breaches started with a spear phishing attack. There are a variety of phishing techniques, including Email/Spam, SMS/text, Infected attachments, and even fake websites.

Preventative Actions

1

Complete Your Application

You can apply online or visit your local Croghan Colonial Bank office.

2

Provide Required Documentation

We’ll ask for a valid ID and other simple details to verify your account.

3

Start Banking

Once your account is open, you can begin writing checks, using online bill pay, and enjoying all the perks of Classic Checking.

4

Monitor Your Account

Track your spending, manage payments, and view your balance online or through mobile banking.

Account Takeover

Account takeovers happen when the wrong people dig up enough private information about you to gain access to your checking or savings accounts. They then move big chunks of your money at once or small amounts a bit at a time, hoping you don’t notice.

It is a form of identity theft because the more people know about you, the easier it is for them to access your money. Since we are sharing a lot of information publicly about ourselves, it makes us easier targets for takeovers.

Preventative Actions

1

Monitor your accounts daily with Online Banking and Mobile Banking.

Watch for transactions you did not expect. Such as purchases or withdrawals you did not make.

2

Setup Croghan Account Alerts.

3

Do not fall for fake information requests.

Financial institutions will never call, email, or text you unexpectedly asking for online banking information such as user names, passwords, or PINs.

4

Use safe passwords.

A mix of numbers, uppercase and lowercase letters, and special characters is important. Have different passwords for different types of accounts. Do not write passwords down where people can easily find them.

5

Think twice about what you share on social media.

When you post your telephone number, address, birth date, etc., these details are used to take over your accounts.

6

Don’t bank or make purchases from public computers.

Always use a private computer or device when completing these personal tasks using your sensitive information.

7

Contact Croghan immediately if you notice any fraudulent transactions.

Social Engineering Attack

Social engineering is manipulating, influencing, or deceiving you to gain control over your computer system. The hacker might use the phone, email, snail mail, social media, or in-person to gain illegal access.

A new common trend is for attackers to gather personal details, such as a street address, phone number, email address, date of birth, etc., from social media accounts. They then use this information to trick or scare you into completing time-sensitive requests and gain access to your account.

Preventative Actions

1

Setup Croghan Account Alerts.

2

Be careful with what information you share online and on social media.

3

Be careful what you download and be wary of email attachments forwarded to you.

4

Set up two-factor (or multi-factor) authentication.

Set up two-factor authentication for any account that allows it, and never disable it.

5

Be wary of tempting offers.

If it seems too good to be true, it may be a scam tempting you.

6

Keep your antivirus up to date.

7

Don’t auto-join unfamiliar WiFI networks or public WiFi.

Malware

Malware or Malicious software causes damage to, disrupts, or compromises electronic devices. Examples include viruses, trojans, ransomware, computer worms, keyloggers, spyware, and adware.

Cybercriminals often use emails, text messages, and social media to make their messages look legitimate to trick the victim into downloading malicious software.

Preventative Actions

1

Update software regularly.

2

Invest in malware and antiviral security software.

3

Create strong passwords.

A mix of numbers, uppercase and lowercase letters, and special characters is important. Have different passwords for different types of accounts. Do not write passwords down where people can easily find them.

4

Regularly back up your data.

5

Be cautious with emails from unknown sources.

6

Avoid clicking on links or attachments.

HELOC Fraud

A new target for scammers is HELOC accounts. HELOC scams are causing costly damage for account holders. How are they doing this? Scammers are forging signatures on checks to advance from a HELOC account. They then deposit the fund into a checking account and use counterfeit checks or wires to withdraw the funds.

Why is HELOC Fraud Popular Among Criminals?
Scammers are finding they get away with these crimes because HELOC account holders are not in the habit of regularly monitoring this account. Criminals are obtaining personal contact information from social media and other public forums. With this information criminals login into accounts and create new passwords, email addresses, phone numbers, and contact preferences. Once criminals complete a HELOC account transaction, they continue to target the same account.

Preventative Actions

1

Monitor your accounts daily with Online Banking and Mobile Banking.

2

Setup Croghan Account Alerts.

These alerts are delivered in real time and can alert you when transactions, transfers, and other activities are happening on your account.

3

Choose strong and unique passwords.

Be sure your password is 9 to 17 characters in length. Combine upper and lowercase letters, numbers, and special characters. Password should not be associated with any commonly known personal info (e.g. address, date of birth, family member’s name.)

4

Recognize red flags.

Important information is changed often in the days leading up to a crime. If you notice any change in contact information that you did not initiate, treat this as a sign there may be occurring on your account.

5

Contact Croghan.

If you suspect your account has fraud notify the bank immediately at 888-276-4426.

What Happens Next?

If you suspect fraud on your account or that you are a victim of a scam take action now!

Record all details about the incident

Report Fraudulent Activities

Contact local authorities if necessary

Change any passwords that may have been compromised

Check accounts for suspicious activity

Report appropriate fraud instances to the Internet Crime Complaint Center

Important Legal Disclosures

Information from Knowbe4.com and Abais.com.