Streamlined Solutions for Your Business
At Croghan Colonial Bank, we offer secure, convenient, and flexible digital services to help you manage your business finances. With 24/7 access and user-friendly features, you have the tools you need to make smart financial decisions, whether you’re handling payments, managing cash flow, or checking account details.
FAQS
What is Business Mobile Deposit?
Business Mobile Deposit is a feature within our Business Mobile Banking App that allows customers to deposit checks using their smartphone. Simply take a photo of the front and back of the check and submit it for deposit.
Do I need to enroll in Mobile Deposit?
Yes. Enrollment is required at your local Croghan Branch. You can also designate employees to use this feature and select which accounts can receive mobile deposits.
Which accounts can receive Mobile Deposits?
Mobile Deposits can be made to eligible checking, savings, or money market accounts that you have authorized for this feature.
Is there a fee for Mobile Deposit?
No, there is no additional fee for this service.
I can’t see the account I want to deposit into. What should I do?
Accounts must be authorized for Mobile Deposit through your Business Online Banking contract. To add access, complete a Business Online Banking Maintenance Form at your local Croghan Branch.
What is my daily deposit limit?
The daily deposit limit is $2,500 per customer.
How many checks can I deposit per day?
You can deposit one check at a time, but there is no limit to the number of checks you can deposit per day.
How should I endorse my check for Mobile Deposit?
Endorse the check as follows:
- For Mobile Deposit / Today’s Date
- Croghan Colonial Bank
- Your Signature
When will my funds be available?
Funds are typically available within 1–2 business days after deposit submission. Deposits made before 5:00 PM EST on a business day are processed the same day.
How do I confirm my deposit was received?
After submission, your deposit status will appear as “pending” until processed. To check its status, navigate to Deposit > Check Deposit History in the Mobile Banking App. Once marked “accepted,” the funds will be available.
How will a Mobile Deposit appear on my statement?
Deposits will be labeled as ‘Mobile Deposit’ on your statement.
What should I do with the check after depositing it?
Mark the check as “Electronically Deposited” and keep it for at least 60 days. Once confirmed as “accepted,” securely dispose of it.
Are there any checks I cannot deposit through Mobile Deposit?
Yes. Ineligible checks include:
- Checks drawn on non-U.S. banks
- Illegible or altered checks
- Substituted checks (per Check 21 guidelines)
- Returned checks or counter checks
- Traveler’s cheques or money orders
- Checks older than six months
My check image is unclear. How can I fix this?
Follow these tips for a clearer image:
- Flatten any folded or crumpled checks.
- Place the check on a solid, dark background in a well-lit area.
- Keep the entire check within the camera frame—avoid excessive background.
- Hold the camera directly above the check to avoid skewed angles.
- Ensure all four corners are visible, in focus, and shadow-free.
What if I accidentally deposit the same check twice?
Our system detects duplicate check deposits. If a duplicate is identified, Croghan will reverse the deposit, and a team member will contact you.
Important Legal Disclosures
*Must be a Business Online Banking customer. Contact an Account Representative to receive and assign access.